Is HSBC app down? Mobile banking appears unavailable

There have already been more than 7000 reported issues on Downdetector this morning (Friday, June 28).

All the issues reported are about the app and users not being able to log in.

HSBC said the problem started at around 8.20am on Friday (June 28) morning but the root of the issue was still under investigation.

HSBC app not working

Account holders have gone online this morning to vent their frustration and try and work out whether other people are having the same issue.

One person on X (formerly Twitter), posting a screenshot with a "service unavailable" message said: "Anyone else having issues with HSBC mobile banking app today."

Anyone else having issues with HSBC mobile banking app today pic.twitter.com/IpwpUFyC8P

— Debs (@debspwwales) June 28, 2024

While another person added: "@HSBC_UK the app is not working again and I need to pay bills."

A third person commented: "@HSBC_UK what's going on with the app/website? It's payday and I can't access my wages."

Someone else posted: "@HSBC_UK Good morning,im getting a service unavailable message on my mobile banking,I can’t log in."

Another person on Downdetector said: "Unable to log in via the app or the web this morning!"

HSBC "really sorry" and working on getting services back to normal

HSBC said it was "really sorry for the inconvenience" caused to customers this morning and it was working to fix the problem.

We’re really sorry that some customers are having issues accessing personal online and mobile banking. Our IT teams are working hard to get these services back to normal. You can still authorise online card purchases via SMS.

— HSBC UK (@HSBC_UK) June 28, 2024

In a statement, a HSBC UK spokesperson said: “We’re working hard to restore Online and Mobile Banking services for our customers, and we’re really sorry for the inconvenience.

"Customers are able to confirm purchases via SMS option, and can use their debit and credit cards for instore purchases as usual.”

HSBC added they would continue to share updates on social media when available.

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What is Downdetector?

Downdetector is an online website that allows users of popular services including X (Twitter), Instagram, Facebook, Virgin Media and more to report if they are having trouble with the services.

The site only reports an incident when the number of problem reports is significantly higher than the typical volume for that time of day.