I have great and complete understanding of the troubles experienced by your correspondent Jean Crowther (LT, June 14). I am not a customer of BT, although I understand that TalkTalk, my ‘phone and broadband supplier’, uses BT's line and equipment.

I have been having broadband connection failures intermittently for over two years and in that time I have unfortunately had to contact TalkTalk on countless occasions. The conversations have been difficult to say the least as I have trouble understanding the accents from many of the call centre operatives presumably somewhere in the Indian subcontinent, that I have been obliged to deal with. After two years, TalkTalk and BT still haven’t managed to solve my problems and still can’t decide whether or not I have a faulty line. I agree with Ms Crowther that these so called advisers do treat us like imbeciles although I'm sure not intentionally, it’s just a case of inadequate training and a culture gap.

I’m afraid that the communications companies I have had to deal with have tried my patience to the limit and have much to learn of customer service. Arthur Haymes, Blackburn Road, Oswaldtwistle