I’m impressed – the day after the Lancashire Telegraph published my letter about Medical Records at the Royal Blackburn Hospital not answering their phone, I received a call from Ms Duckworth at the hospital.
She thanked me for drawing this to her attention, assured me that the situation would be looked into and invited me to come and say hello the next time I’m in the hospital.
I was quick to complain, so I want to be as quick to compliment.
Now that's what I call Customer Service!
Rev Lena Talbot, Duxbury Street, Darwen.
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