LANCASHIRE Police have received national recognition for their commitment to customer service to residents in the county.

The Constabulary has become one of only two police forces in the county to have achieved the Government’s Customer Service Excellence Award.

The Standard was developed by the Government to recognise organisations that are focused on customer satisfaction and who go the extra mile to deliver the best service possible.

In order to achieve the accolade, Lancashire Constabulary had to demonstrate that it understood customer needs, took timely action to deal with calls for assistance and delivered the service it promised to individuals.

It also had to show that staff members were polite and friendly, dealt effectively with problems and that performance was closely managed.

The award lasts for three years but the Constabulary will face assessments every twelve months to ensure it is continuing to meet the high standards demanded for the national recognition.

Deputy Chief Constable Chris Weigh said: “We are delighted to have achieved the high standards demanded in order to achieve this national recognition and we are also extremely proud of the fact that Lancashire is once again at the forefront of policing and one of the first forces nationally to gain this accreditation."

“We aren’t complacent however, and realise that we don’t get it right every time; there is still more we can do. "Our aim now is to sustain and improve on our performance to ensure that residents across Lancashire continue to receive the consistently high quality service they expect and deserve.”