ON a recent visit to MFI at Blackburn to complain about a faulty item I had bought, my wife and I spent what seemed like ages, arguing over a certain amount of money.

When things came to deadlock, I turned to the rep and said: "Well, where do we go from here?"

He looked at me and I looked at him. Then, my son of seven years turned to us both and said: "B and Q, Dad."

This completely defused the situation with laughter - and I got my money.

P GORMAN, Lambert Street, Trawden, Colne.

Converted for the new archive on 14 July 2000. Some images and formatting may have been lost in the conversion.