CAN I state my disgust at the Benefits Agency in Blackburn?

My mother died on Monday, March 1. Her pension day was Tuesday.

I rang the Benefits Agency to ask them what to do about my mother's pension book and how to return it to them.

Before I could ask their advice, the first thing they said on hearing she had died on Monday was: "You can't draw her pension for this week. She is paid in advance".

I had no intention of drawing her pension. I was only seeking their advice on returning her book.

Their entire attitude was uncaring and offhand. I think they are completely devoid of feeling in that building. Are they human beings?

MRS I HOLDEN, Ullswater Close, Rishton.

Converted for the new archive on 14 July 2000. Some images and formatting may have been lost in the conversion.