A POLICE-APPROVED glazing firm which charged a pensioner £432 just to repair a vandalised window has slashed its prices - after the Lancashire Evening Telegraph highlighted the case.

EG Glass of Huddersfield won a police contract for a trial scheme to carry out all emergency window boarding throughout East Lancashire's two police divisions.

But Lancashire Police requested a pricing review after Barbara Thompson, 76, of Oswald Street, Accrington, was charged £432 by the firm after yobs broke her front window in April.

EG Glass was called in by Lancashire Police to board up the window, and the company later called back to fit new glass.

When Mrs Thompson's friends heard of the price, they asked other firms for quotes, some of which were as little as £80.

Hyndburn MP Greg Pope also contacted the firm. EG Glass sales manager Nick Dunn said that following Mrs Thompson's complaint and the approach from the police, the company had cut its prices for emergency reglazing by 35 per cent.

He also said staff had been instructed to make customers aware that they could save money by choosing not to have new windows installed immediately, but instead have the window boarded until the glazing work could be included on the firm's normal schedule of jobs.

Mrs Thompson has already been told to tear up the bill as a goodwill gesture after the company reviewed her situation.

Mr Dunn said: "I would like to thank Mrs Thompson and the Lancashire Evening Telegraph for bringing this matter to my attention.

"We are always pleased to receive valuable feedback from customers so we may act on it and improve our overall service."

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