BURNLEY Health Trust received 73 written complaints from patients in the three months to June 30 and concluded dealing with 29 of them within four weeks.
The highest number of complaints (22) related total aspects of clinical treatment, with dissatisfaction over appointments, delays and cancellations for patients triggering 20 objections.
The attitude of staff was sited by 10 complainants.
Latest statistics show general surgery and urology accounted for 21 of the letters received, 13 relating to medical specialities and 11 to care in the accident and emergency unit.
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