A CUSTOMER visits an electrical goods supermarket to be met by a host of assistants.

The goods are all marked with tickets that are priced and coded but provide few details.

Deciding on a purchase, the practice is take the code and cash to the desk. A cardboard box is brought to one, but there is no offer to discuss the details of the item before purchase.

Does this happen to other customers? I visited a one-man business in Accrington. All the details, good and bad, were tendered on discussion.

This is the art of salesmanship -- lacking in electrical supermarkets.

W CAMPBELL (Mr), Maple Street, Great Harwood.