REGARDING your article "Rovers hit back at prices survey" (LET, February 2), I must point out the difference between value and cost.

While I wholeheartedly agree that the report in question was inaccurate in respect of cost, there is the wider issue as to whether the catering services on offer at Ewood Park represent value-for-money. The simple answer is that they do not.

I speak of the inadequacies of the facilities in the Walkersteel Stand. The speed of service and general organisation leads to much frustration among the patrons.

Almost without exception there is an insufficient supply of food and drink. Frequently by half time the supply of hot food has been exhausted and recently there were no hot drinks available.

So, I say to the club: Pay attention to the customer service functions at Ewood and provide us with the level of service we deserve.

ALAN HOLDEN, Eden Park, Beardwood, Blackburn.

Footnote: Blackburn Rovers FC catering manager Janet Jenkin said: "It is always disappointing to hear of any dissatisfaction.

"Our goal is to provide the best possible match day concourse catering, both in terms of quality of product and speed of delivery. Regrettably, there are occasions when high demand leads to some products selling out, but we do have a procedure in place to replenish very quickly indeed.

"Training of matchday staff includes customer care, product knowledge and speed of service and in the two years we have operated the concourse catering we have increased the numbers serviced by around 30 per cent.

"We accept that the Walkersteel stand is not as well equipped as other sections of Ewood Park in terms of catering outlets, but there are no plans to invest in new facilities pending a decision on the proposed major redevelopment of that side of the ground.

"However, in the meantime, we will continue to look at ways of improving the operation through mobile units, etc."