A PHOTO processing shop which left customers devastated when a batch of films was ruined could be investigated by trading standards officers.

Directfoto, in Ainsworth Street, Blackburn, apologised to customers after rolls of film were "irretrievably damaged".

But customers have said they still do not know exactly what happened.

A spokesman for the company said it would not comment on the matter. Now Blackburn with Darwen Council's trading standards officers could get involved.

A spokesman today said: "There is no direct action that we could take, but if customers wanted to take the matter further they could contact us and we will issue advice."

Customers who have got in touch with the Lancashire Evening Telegraph said they were told to come back to the shop on a number of occasions before being told their photos had been destroyed.

Each received a letter of apology, two free rolls of film and a processing voucher.

Tracey Holden, of Blackburn, said she was devastated when pictures of her first family holiday with two-year-old daughter Tiana and husband Jason, were ruined.

She said: "I cried when I came out of the shop. I wouldn't have minded if they were just photos of a day out, but they were sentimental.

"When I went in on Tuesday they said the delivery driver had not been and could I come back on Wednesday. They told me then, but they must have known before. I want to know what happened."

Tracey, who had used the shop for many years, has written a letter to the shop -- on the advice of trading standards -- detailing what the photos were and demanding an explanation. She has vowed never to go back to the shop again.

Newly-wed Liz Dean was left heartbroken after losing her cherished wedding snaps at the shop. She was told twice to return the next day after going to pick up her photos before finally being told the truth.

And last week David and Carol Chambers, of Burnley Road, Blackburn, told how their holiday photos from a trip to Spain were ruined. David said he too went to collect the films twice before learning they had been lost.