PLANS to get Burnley on the information superhighway have been approved by the council's executive.
By 2005 people should be able to pay bills, receive benefits, book theatre tickets and arrange funerals via computer or digital TV.
The council has applied to central government for a £200,000 grant to introduce the changes as part of its promise to develop "E-government".
A similar scheme is being introduced by Pendle Borough Council which is looking at how it can use text messaging, its corporate website and e-mail to consult the public on council issues.
Burnley Borough Council wants the public to access information and services outside office hours, including: Applying for council services; booking venues and services; paying bills and receiving benefits.
Director of community and leisure services, Mick Cartledge, said: "The important thing is that we have put the community at the heart of developing our electronic services.
"People's needs must be the driving force behind any improvements, not technology."
Coun Neil Akrigg, portfolio holder for communication at Pendle Borough Council, said: "We will, however, continue to support council shops and outreach offices to reach those citizens who cannot afford, or choose not to use electronic means."
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