A PREGNANT mum who claimed she was told to get off a bus with her two-year-old daughter, even though there was standing room, has praised First Bus for the way the firm handled her complaint.

Louisa Nowrie, who lives on the Riverside Bank estate in Radcliffe, argued with the driver of a 524 First Bus near Radcliffe Metrolink Station, to be allowed to travel.

The 26-year-old explained: "Because Holly was in a buggy, I wanted to stand and keep my hand on the buggy.

"I could not fold it because I recently had an operation, which I explained to the driver," said Louisa, who is three months pregnant.

"It clearly states that there is standing room for 22 people. There was no-one else standing. The driver held up the bus for 30 minutes, refusing to move unless I got off the bus."

Mother and daughter were finally allowed to travel.

A spokesman for the bus company said the buggy posed a safety hazard by blocking the aisle.

He said that the driver was experienced and well respected, and a representative from First Bus would visit Louisa. A letter of explanation was also sent off.

The spokesman added: "The last think we want to do is upset a customer, but health and safety is our chief concern and has to come first."

Louisa said she was pleased that a representative from First Bus had personally come to see her.

"It reflects well on their customer services and I am happy with the way they dealt with my complaint, although I did point out I did not agree with everything the bus driver had said," she concluded.