Patients have voted for which surgeries in Burnley have the most unhelpful receptionists in this year's GP Patient Survey.

Data from the NHS England's Patient Survey 2023 was released after patients in Burnley cast their votes to rate the best and worst GP practices in the area.

Burnley Wood Medical Centre was crowned the best in the borough with an overall ‘good’ rating of 86 per cent – an improvement from their already impressive rating last year.

On the other hand, Riverside Family Practice received the lowest overall score with just 51 per cent of patients rating the surgery ‘good’.

In addition to the overall rating, the survey asked questions on how effective the booking process to the quality of the appointment and whether they felt listened to and were satisfied.

The questionnaire also asked whether the reception staff at the surgery are ‘very helpful’, ‘fairly helpful’, ‘not very helpful’ and ‘not at all helpful’.

Yorkshire Street Medical Centre came first with 93 per cent of patients voting the reception staff as helpful.

Following closely behind, Ightenhill Medical Centre was second place was with a score of 84 per cent.

Burnley Wood Medical Centre, the surgery which was rated highest in the borough as best overall, unsurprisingly placed in the top three for most helpful receptionists – with 81 per cent of patients describing staff as helpful.

Coming in at top spot for the most unhelpful receptionists in Burnley is Riverside Family Practice with less than three fifths (59 per cent) of patients saying staff were helpful.

Burnley Group Practice came in at second place for the most unhelpful staff with a score of 63 per cent.

Only 24 per cent of patients at this practice found it was easy to get through to the surgery by phone.

The full list ranked – most helpful to least:

  1. Yorkshire Street Medical Centre – 93 per cent
  2. Ightenhill Medical Centre – 84 per cent
  3. Burnley Wood Medical Centre – 81 per cent
  4. Thursby Surgery – 80 per cent
  5. Rosegrove Surgery – 80 per cent
  6. Padiham Group Practice - 79 per cent
  7. Briercliffe Surgery - 77 per cent
  8. Colne Road Surgery – 75 per cent
  9. Parkside Surgery - 71 per cent  
  10. Burnley Group Practice - 63 per cent
  11. Riverside Family Practice – 59 per cent

 

Riverside Family Practice and Burnley Group Practice have been approached for comment.