Leyland McDonald’s restaurant reopens after refurbishment

The fast food restaurant, on Churchill Way, has reopened after a restaurant redesign, which promises to deliver a better customer experience for all. 

Owned and operated by local franchisee, Nigel Dunnington, the Leyland restaurant is one of the first ‘convenience of the future’ restaurants to open in the region.

These type of restaurants combine a new layout with the latest technology to create a more seamless and enjoyable experience for customers.

Inside new McDonald's in Leyland (Image: McDonald's)

Improvements have been made for staff, including their break spaces. A redesign of the crew rooms will create a more relaxing and comfortable space for crew to take a well-deserved break.

Nigel Dunnington who owns and operates 17 McDonald’s restaurants in Lancashire, said: “I’m proud to reinvest in our Leyland restaurant.

“The dining area is much more contemporary we now have separate facilities for our customers who eat inside our restaurant and our couriers thus leading to a better experience for everyone.

“It’s exciting to see the fresh new look and feel of our Leyland restaurant and I’m confident that this new look as well as the changes behind the counter will not only benefit our customers but also our staff who have all been very complementary about the changes behind the scenes that will make their job a little easier.”

While the traditional walk-in and drive-thru remain core to how our customers order, the redesign of McDonald’s kitchens and dining areas will better integrate digital sales channels, the McDonald’s App and make smarter use of internal space to enhance the dine in experience.

With dedicated areas for the different ways to order, along with the removal of the front counters, the revamp will offer a more efficient way to order and will leave customers with more space to enjoy their meal.

Inside refurbished McDonald's in Leyland (Image: McDonald's)

Gareth Pearson, McDonald’s UK and Ireland chief operating officer said: “The pace of change within the restaurant industry is relentless, and the pandemic accelerated this with digital adoption gathering greater pace.

“Our customers rightly expect to have choice in how and where they order and collect their food, and our job is to ensure that every experience is a great one.

“For this to be the case, we know we also have to provide our restaurant teams and delivery partners with the best possible environment to work in.

“We strongly believe we have to continue to invest to grow, and this investment not only addresses how customers are ordering now but provides us with a platform to continue to adapt in the future, whatever that innovation looks like.”