A customer’s Ring doorbell footage has caught the moment this Evri driver "pretended to attempt a delivery" by taking a photo of his door without even getting out of his van.

Josh, who has asked for his surname to not be mentioned, was waiting for his parcel to arrive but received an ‘attempted delivery’ notification, meaning the parcel would be delivered the next working day.

However, after checking his doorbell camera footage he was shocked to discover the delivery driver never actually left the van but instead took a photo of the front door from the vehicle before driving off with Josh’s parcel.

The message he received from Evri said: “We tried to deliver your parcel today, but you weren’t in or there was no safe place to leave it.

"We’ll try again on the next working day.”

Evri said the driver had "assumed" no one was home, which was the excuse the company - formerly known as Hermes - came up with for the driver not bothering to get out of his van and knock on the door.

Josh said: “I attempted to call Evri after what was discovered to try and speak to someone on the live chat but unfortunately trying to speak to a individual rather than an automated service proved extremely difficult, so I gave up and just sucked it up that it’d be delivered the next day.”

The scandalous 'attempted delivery' occured on Monday, October 31, and the parcel was finally delivered by a different driver two days later on Wednesday, November 2.

He added: “It actually happened a couple days in a row, but my Ring doorbell was dead so was unable to check if they actually attempted.”

Responding to the video, a spokesperson for Evri said: "We can confirm the courier made an assumption the customer was not at home and there was not a suitable safe place.

"He came back to deliver it successfully the following day."

Another East Lancashire customer has shared his frustration with Evri’s service, with parcel deliveries set to increase markedly in the coming days in the run up to Christmas, as people order presents online.

On November 30, David Hebson, from Rishton, used Evri to deliver a parcel to one of his customers who placed an order from his online business.

However, over a week later - the parcel has still not been delivered to his customer.

David said: “I’ve tried to start a little business and I’ve got another order to make but that’s going to cost me £50 that I haven’t got.”

Like Josh, David is frustrated with the automated customer service system and claims it is impossible to speak to a real person.

He added: “If you don’t laugh, you’ll cry. There’s just no way to contact someone, which is ridiculous. I’ve no idea what’s going on.”

These complaints come shortly after Evri was revealed as the UK's worst-performing parcel company for the second year running.