The problem earlier today with the Lancashire County Council Customer Service Centre has now been resolved.
A technical issue meant that people calling the general county council number - 0845 053 0000 - received an engaged tone.
A spokesperson said: "We are pleased to confirm that the service is now back up and running, but we ask callers to be patient as there may be a longer than usual wait due to the disruption.
"If your call is urgent, please remain on the line.
"However if your call is not urgent, you may wish to call back later.
"We apologise for any inconvenience this may have caused."
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