TWO East Lancashire siblings were nearly left without accommodation in the Spanish resort of Magaluf after their travel provider failed to inform them their hotel was closed because of local lockdowns.

Lewis, 19, and Brandon Lorenzo, 21, from Whalley, had booked a luxury holiday costing them £2,300 through Love Holidays and were due to fly to Majorca on Saturday July 4 after receiving confirmation that the trip was still scheduled to go ahead.

After Googling which bars and restaurants were open in Magaluf, Lewis saw some comments on a Facebook thread saying holidaymakers in the resort had been forced to sleep on the beach after turning up to their hotels only to find they were closed.

Lancashire Telegraph: The Sol Wave House Hotel in MagalufThe Sol Wave House Hotel in Magaluf

The boys' mother, Anita Lorenzo said: "We phoned the hotel company (Sol Wave House hotel) directly and they told us they were closed.

"When we asked them if they could book another hotel for us they said we would have to go through our travel provider, Love Holidays.

"We spent about two or three days trying to get hold of someone, but no-one was answering.

"So I put a comment on the Love Holiday Facebook page and two days later someone contacted me asking for details."

Mrs Lorenzo said it then took a further three and a half hours to get through to someone on their webchat only to be told Love Holiday's Resolution Centre would be dealing with the query and would be in touch.

She added: "We didn't hear anything back from Love Holidays at all. 

"It got to two days before the flight, which was still going ahead, so we had to book alternative accommodation for £600, which was the cheapest we could find."

Lewis and Brandon, along with friends, ended up taking the trip, which they'd saved for for months, and returned to the UK on Saturday.

Mrs Lorenzo said they'd had a nice time, but it was very quiet, and not the holiday they were originally hoping for. 

She said: "They said there'd been a few people turning up while they were there who'd had to sleep on the beach.

"It was just fortunate that they found out prior to going."

The 51-year-old said Love Holidays would not offer them a refund if they cancelled the holiday as the flights were still scheduled to take-off.

She added: "They told us if they didn't go they'd lose their money.

"We still haven't received a refund for the hotel, but I'm planning on contacting ATOL to see if they can help.

"I'd say to anyone planning on going on holiday this summer to check your hotel is actually open before flying." 

A Loveholidays spokesperson has been reported as saying: "We are working closely with all our suppliers to understand which hotels are open for customers but unfortunately some closures were not communicated to us prior to customers travelling to those hotels. 

"We wholeheartedly apologise to the affected customers for the inconvenience and distress this has caused.

"Our customer services team is in contact with them to resolve matters to their satisfaction and ensure that they can enjoy the rest of their holidays."